Free UK mainland delivery for orders from £50.Fast UK Deliveries 1 to 2 working days!

Delivery Information

UK Mainland delivery.

Our delivery charges are calculated based on Standard delivery to a UK mainland address.

Please note that offshore UK destinations like Islands of Scilly, Isle of Man, and Scottish Islands may incur a surcharge which is weight dependent and calculated when you enter your address in the checkout. There is no next day delivery/Saturday delivery to these destinations.

We may offer a UK 24 Hour delivery service, subject to access.  If the item/s are available in stock and the order is received before 10 am, your order should arrive with you the next working day i.e. order on Friday and we will deliver on Monday. If you order on a weekend your parcel will be despatched the next working day. This service is subject to credit clearance and we require a day time telephone number for our security check. This service is £7.95. These orders will require a signature upon delivery. 

We also offer a UK 48 Hour delivery service, subject to access. If the item/s are available in stock and the order is received before 11 am, your order should arrive with you on the working day 48 hours after your order i.e. order at 11 am on Wednesday and we will deliver on Friday. This service is subject to credit clearance and we require a day time telephone number for our security check. This service is £5.95.

Overseas delivery.

Delivery for overseas orders will be charged by weight.Our website will calculate the delivery charges at the checkout.Please email us on info@spottyshed.co.uk if you have further queries.

Delivery times.

If all your items ordered are available in stock and standard delivery has been chosen, you should receive them within 3 - 5 days....like all companies, at busy times of the year, the delivery may take a little longer.

Orders placed with the 24 hour delivery option : If the item/s are available in stock and the order is received before 10 am, your order should arrive with you the next working day i.e. order on Friday and we will deliver on Monday.Please contact us at info@spottyshed.co.uk to check if you can get this type of delivery. We are working hardly to automate it.

Orders placed with the 48 hour delivery option : If the item/s are available in stock and the order is received before 11 am, your order should arrive with you on the working day 48 hours after your order i.e. order at 11 am on Wednesday and we will deliver on Friday.Please contact us at info@spottyshed.co.uk to check if you can get this type of delivery.We are working hardly to automate it.

If any items within your order are out of stock at the time of ordering, we may hold your order for up to 6 working days so that you receive your complete order in one shipment. If an item is out of stock longer, we will part ship your order. Items which are out of stock will be sent at no extra charge to you after your first delivery.

A signature may be required on receipt, so it may be more convenient for you if we deliver to your work or an address of a friend. We will send you an email when your order leaves us. This may contain a carrier reference for you to track your parcel.

Returns and Refunds

We want you to be pleased with the quality of the goods you receive from Spotty Shed. However, if for any reason you do wish to return any items from your order, please do so within 14 days of receipt and in a resalable condition for either a full refund of the value of the goods or an exchange. Refunds are normally processed within 14 days of receipt please allow longer over Christmas period as we return to full staffing on 8th January. 

Faulty Goods.

If you receive goods which are faulty or have been damaged in transit, please let us know straight away and we will either offer you a full refund or replace the goods at our cost.Unless the goods are faulty or sent in error you are responsible for the cost of returning the goods to us. We recommend you use recorded delivery and obtain insurance, as proof of posting is not proof of receipt.

Your statutory rights.

Our guarantees are provided in addition to your statutory rights as a consumer.

Cancelling an Order

If you wish to cancel your order, please email us on info@spottyshed.co.uk

 

Cancelling Despatched Goods.

If the goods have already been despatched we ask you to kindly package them up, in re-saleable condition and return them to us at your cost. Please be aware that proof of posting is not proof of receipt and for this reason we recommend you use a signed-for insured service. We will refund the total amount of money paid by you for the goods, less any costs to collect the goods if you do not send them back to us. We will refund you as soon as possible and in no more than 30 days of us receiving the returned goods.